Questions, answered.

Appointment-based service businesses: consultants, clinics, salons, home services, agencies, coaches, and any team that lives on bookings.

A few minutes. The onboarding wizard walks you through setting your hours, creating your first cadence type, and copying your booking link. You can take a real booking the same day, no card required for the 14-day trial.

No. Everything is configured in the dashboard, and the built-in AI assistant (tyne or mag, whichever voice you choose) can draft workflows and booking pages from a plain-language request. You review and publish.

No. Booking pages are public and take under a minute to use. The person booking only ever sees your brand, never a magtyne login wall.

Yes. Connect Google or Microsoft and your real availability is respected: busy times are hidden automatically and new bookings sync back to your calendar.

Yes. Invite members, set per-member availability, use round-robin or collective events, and route each booking to the right person. Seats come with the plan: 1 on Free, 2 on Pro, 5 on Growth and AI Front Desk, 15 on Business, and 50 on Agency. Enterprise seats are set by agreement.

Yes. Each service has its own page, availability, intake, and rules, and routing forms send clients to the right service when they are not sure which one they need.

Yes, from the manage link in their confirmation email, within the cancellation and reschedule policy you set per service.

Every time is stored as a single moment and shown in each person’s own zone, so host and client always agree on when the meeting is. The picker is keyboard-complete and screen-reader correct.

One-on-one, group, collective, and round-robin events, plus meeting polls to find a time across several people. Locations can be Google Meet, Zoom, Teams, Webex, phone, in person (with travel-time estimates), or a free native magtyne room.

Both. Video runs on Google Meet, Teams, Zoom, Webex, or the built-in room. Phone works too, and in-person services support travel time and service-area rules.

You choose. Turn on automatic link generation per cadence type, or leave it off and generate the link with one click when you are ready. Either way it lands on the confirmation and the calendar invite.

Yes. Tap record during a native magtyne meeting and it captures a live transcript (live transcription needs Chrome or Edge). After the meeting you get a written recap (we call it an echo): a summary with action items, generated with your AI key or the included AI allowance. It is on by default per cadence type and can be turned off.

Every visual detail (colors, fonts, corner radius, logo, even the transactional emails and your own booking domain) reads from one token set per company. Change it once and the whole product re-skins, with no code change. Contrast is validated on save so your palette stays accessible.

Yours. Paid plans put your logo, colors, and domain on everything, so clients see your business, not ours. The free plan shows a small magtyne cadence mark on public pages.

Yes, on paid plans. Verify your sending domain once and booking confirmations, reminders, and follow-ups all go out from your address, not ours.

Yes. Point a subdomain (for example book.yourbrand.com) at your workspace and the whole booking experience runs there under your brand.

Connect your own Stripe, Square, or PayPal with Venmo and charge a deposit or the full amount at booking; the money goes directly to your account. The booking only confirms once payment clears, which cuts no-shows. Refunds and receipts are handled for you, and you can sell pre-paid session packages and offer discount codes.

No platform fee on your bookings. You connect your own Stripe, Square, or PayPal account, so the money and the payout go straight to you.

Set it per service: free, full payment up front, or a deposit now with the balance settled at the meeting. Each cadence type carries its own price and currency, and its own cancellation and reschedule policy.

Confirmations, reminders (email, plus SMS or WhatsApp, which use your own texting account), follow-ups, review requests, and webhooks. Multi-step workflows fire on booking events, all from a no-code builder.

Native Google Calendar, Microsoft, Zoom, Webex, Slack, and HubSpot. Zapier and n8n connect through webhooks and API keys, there is a full REST API, and an MCP server lets AI assistants book on your behalf.

Yes. The AI chat receptionist is in every paid plan from Pro up (on the booking page on Pro; on your website and WhatsApp too from Growth), and the AI voice receptionist that answers calls is in AI Front Desk, Business, Agency, and Enterprise. Free has no AI receptionist.

Chat: Pro and up. Voice, the one that answers the phone and the website call button: AI Front Desk ($129 a month, 500 minutes) and every plan above it.

Each plan includes a monthly allowance of AI voice minutes. We count every call in seconds on our side and show you minutes: included, used, remaining, and any overage. Nothing is unlimited.

The receptionist stops taking new calls and takes messages instead, unless you have switched overage on. With overage on, extra minutes are billed at your plan's rate: $0.18 on AI Front Desk, $0.15 on Business, $0.12 on Agency.

Yes. Free, Pro, and Growth run the full booking journey without the voice receptionist, and the chat receptionist can be switched off in your settings.

Yes. It checks your live cadence availability, books the right service, sends the confirmation, and can reschedule or cancel within your rules.

Yes. When a caller asks for a person, or when it is unsure, it hands off: it takes a message with the caller's details and the conversation lands in your inbox for a person to follow up. Live transfer to a phone line arrives with the phone rollout.

Yes. Google and Microsoft calendars sync both ways on every plan, Free included: one calendar on Free, two on Pro, and as many as you need from Growth up. So the receptionist only ever offers times that are really open.

Anytime, from Settings. An upgrade starts right away and you only pay the difference for the rest of the month. A downgrade starts at the end of the billing period.

Yes. Cancel from Settings and your plan runs to the end of the period, then the workspace returns to Free with your data intact.

The Agency plan runs up to ten businesses under one account, each with its own receptionist, workspace, and usage, with centralized billing. Talk to us to set it up.

You keep your account on the free plan (with a small magtyne cadence badge on public pages). Upgrade anytime to restore white-label and premium features. Nothing is deleted.

tyne and mag are the same assistant with two voices: tyne is warm and concise, mag is bright and friendly. Either way it answers using only your workspace: your services, availability, policies, and pages. The receptionist can quote live availability to your clients, real open times read from your calendar at the moment they ask, and when a client picks one it books it right in the chat through the same safeguards as your booking page. You control what it can say, and your data is not used to train public AI models.

In a secure, managed database, with each workspace kept apart from every other. Two-factor authentication and an audit log are built in.

WCAG 2.2 AA across the product, with the public booking flow held to a higher bar that is keyboard-complete and screen-reader correct.

Role-based access control, an audit log of every change, per-tenant data isolation, encrypted integration tokens, and rate limiting are built in from day one. Enterprise adds SAML SSO and SCIM, enabled on request.

Email support@magtyne.com, use the in-app feedback page, or start with the docs. A real person answers.