Privacy Policy

This Privacy Policy explains how magtyne cadence (“we”, “us”) collects, uses, and shares information when you create an account, schedule or book meetings, chat or talk with an AI receptionist, or otherwise use our services (the “Service”). We aim to follow applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) and the CAN-SPAM Act, and the GDPR and UK GDPR where they apply.

Who is responsible for your data

For your own account and workspace, we decide how your data is used, so we are the controller. When a business uses magtyne cadence to take bookings, messages or calls from its own clients, that business decides what it collects and why, and we act as its processor. See Workspaces and their clients below.

Information we collect

• Account information, your name, email address, workspace name, and a hashed password.
• Scheduling data, cadence types, availability, bookings, invitee names, emails and phone numbers, and any details or files invitees submit when booking.
• Messages and calls, chats with the AI assistant, text and WhatsApp messages, voice call transcripts, and AI meeting notes.
• Payment records, the plan you pay for, amounts, dates and payment status. Card details go straight to the payment provider.
• Usage data, basic technical information such as IP address, device, browser, and pages visited, used to operate and secure the Service.

How we use information

• To provide the Service: create your workspace, render booking pages, and record bookings.
• To send transactional messages such as booking confirmations and reminders by email, text or WhatsApp.
• To run the AI features a workspace turns on, such as the AI assistant, AI receptionist and AI meeting notes.
• To take payments for plans and, for workspaces that turn it on, for bookings.
• To secure, maintain, and improve the Service and prevent abuse.
• To comply with legal obligations.

We do not sell your personal information, and we do not share it for advertising.

Messaging (SMS and WhatsApp)

When a workspace turns on text or WhatsApp messages, we send reminders, confirmations and replies to the phone number given at booking. To do this we pass the phone number and the message to our messaging provider, and we keep a record of each message and whether it was delivered. Reply STOP to any message to stop getting them from that business, and START to turn them back on. Message and data rates may apply. We never use these numbers for our own marketing.

AI features

Some features use an AI model to write replies and summaries: the AI assistant on booking pages and in the app, the AI receptionist, and AI meeting notes. When you use one, we send the AI provider only what it needs to answer, such as the message you typed or what was said on a call, plus the workspace details it answers from (services, opening hours, and the knowledge the workspace added). We do not use your content to train AI models ourselves. The AI provider handles what we send under its own terms, which can let it keep that content for a while and use it to improve its services, so avoid sharing sensitive details, such as health or card information, with an AI feature. AI answers can be wrong, so check anything important with the business. A workspace can turn each AI feature off.

For AI meeting notes, the host’s speech is turned into text by the host’s own browser, and the text is sent to the AI provider to write a recap. Guests’ microphones are not transcribed, and no audio is saved.

Voice receptionist

A workspace can let people call its AI receptionist from the web page or, where it has one, a phone line. During the call, the live audio passes through our voice provider and the AI provider so the receptionist can hear and answer. We do not record the audio. We keep a written transcript of the call, and for phone calls the caller’s number, so the business can follow up. Transcripts are deleted after 90 days unless the business picks a different period in its settings. The call log keeps only counts and outcomes, not what was said.

Video meetings

When a booking uses a built-in magtyne cadence meeting, the live audio and video, and the name each person joins with, pass through our video meeting provider so everyone can see and hear each other. We do not record these meetings.

Analytics, cookies and error reports

We use a strictly-necessary session cookie to keep you signed in. We do not use third-party advertising cookies. We count page views with a privacy-friendly analytics service that does not use cookies and does not follow you across other sites. When a page breaks, your browser sends us a short error report (the page, the error, and your browser) so we can fix it. We pass those reports, and reports of errors on our servers, to our error monitoring provider, along with the account and workspace IDs involved.

Payments

Plan payments, and booking payments for workspaces that take them, are handled by payment processors. Your card details go straight to the processor. We never see or store your full card number. We keep a record of what was paid, when, and its status, and the processor keeps its own records under its own privacy policy and the law.

File uploads and notifications

Files you upload, such as a logo or a photo added to a booking, are kept in our file storage. A file picked on a booking page that never becomes part of a booking is deleted after 48 hours. If you turn on notifications on a device, we store that device’s push address so we can alert you about new bookings and messages. You can turn them off in your browser or device at any time.

Service providers (subprocessors)

We share information only with service providers that help us run the Service, and when required by law. They cover hosting, database, file storage, analytics, abuse protection, error monitoring, email, text and WhatsApp messages, AI, voice calls, video meetings, and payments. Each one may use the data only to do its job for us. See the full list of service providers. Booking details are shared with the host and invitee involved in a booking.

Workspaces and their clients

When you book with, message or call a business that uses magtyne cadence, that business controls your information and its own privacy policy applies. We process it only on the business’s instructions, to run the Service for it. If you want to see, change or delete that information, ask the business first. If you write to us, we will pass your request on. Workspace owners can ask us for a data processing agreement at support@magtyne.com.

Google user data

When you connect a Google account, we request only the access needed to run scheduling on your behalf: Google Calendar permissions to read your free/busy times (so we do not double-book you) and to create calendar events with Google Meet links for the bookings you receive. We store the resulting access and refresh tokens securely and use them solely to provide these features. We do not use Google user data for advertising, and we do not sell it.

magtyne cadence's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. You can disconnect Google at any time from Integrations, or revoke access at your Google account permissions; doing so deletes the stored tokens.

Email choices (CAN-SPAM)

Transactional emails (e.g., a booking confirmation) are part of the Service. Follow-ups and any non-essential or marketing emails include an unsubscribe link, and we honor opt-out requests promptly.

Where data is processed

The Service runs in the United States, and some providers use global networks to deliver it quickly. If you are in the European Economic Area, the United Kingdom or Switzerland, your data is moved to the United States. Where the law requires it, we rely on the Standard Contractual Clauses (and the UK addendum) in our providers’ data processing terms to protect it.

Data retention

• Account and workspace data, for as long as your account is open. After you ask us to delete your account, we delete it within 30 days.
• Bookings, contacts and chats, for as long as the workspace keeps them. The workspace can delete them, and they go when the workspace is deleted.
• Voice call transcripts, 90 days by default, or the period the workspace picks.
• Unused booking uploads, 48 hours.
• Abuse protection counters, minutes to hours.
• Payment and tax records, as long as tax and accounting law requires, which is often up to 7 years.

Deleted data can stay in encrypted backups for a short time, until those backups are replaced.

Security

Passwords are stored only as salted bcrypt hashes, and data is encrypted when it travels over the internet. No method of transmission or storage is 100% secure, but we use reasonable safeguards to protect your information.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, to object to or limit how we use it, and to not be discriminated against for exercising these rights. To make a request, contact us using the details below. We will verify your request before acting on it. If you are in the EEA or the UK, you can also complain to your local data protection authority.

Children

The Service is not directed to children under 13, and we do not knowingly collect their information.

Changes

We may update this Policy and will revise the “Last updated” date above when we do.

Contact

Questions or requests: support@magtyne.com.