Service providers
Last updated: September 29, 2026
These are the outside services (our subprocessors) that help us run magtyne cadence. Each one handles personal data only to do the job listed here, under a written agreement with us that requires it to keep the data safe. This page is part of our Privacy Policy.
Workspace owners can ask for the named list of providers and a data processing agreement at support@magtyne.com. We update this page and its date when we add or replace a provider.
Cloud hosting
- What it does: Runs the website and the app and keeps short technical logs so we can fix problems and stop abuse.
- Data it handles: Everything you send to the Service while it is handled, IP address, browser and device details.
- Where: United States, with a global delivery network
Database hosting
- What it does: Stores accounts, workspaces, bookings, contacts, chats and call transcripts.
- Data it handles: Account, scheduling, contact and conversation data.
- Where: United States
File storage
- What it does: Keeps files people upload, such as logos and photos added to a booking.
- Data it handles: Uploaded files and their names.
- Where: United States, with a global delivery network
Web analytics
- What it does: Counts page views so we can see which pages help people. It does not use cookies.
- Data it handles: Pages visited, referring page, country, browser and device type.
- Where: United States, with a global delivery network
Abuse protection
- What it does: Keeps short-lived counters that slow down spam and repeated sign-in attempts.
- Data it handles: IP address or account ID, held for minutes to hours.
- Where: United States or the nearest region the provider runs
Error monitoring
- What it does: Collects a report when something breaks on the server or in your browser, so we can find and fix it.
- Data it handles: The error and where in the code it happened, the page, account and workspace IDs, and browser details.
- Where: United States
Email delivery
- What it does: Sends account emails, booking confirmations, reminders and follow-ups.
- Data it handles: Email address, name and the message content.
- Where: United States
Text, WhatsApp and phone lines
- What it does: Sends text and WhatsApp messages a workspace turns on, and connects phone calls to the AI receptionist.
- Data it handles: Phone number, message content, delivery status and call audio while a call is on.
- Where: United States
AI model provider
- What it does: Writes the replies and summaries for the AI assistant, AI receptionist and AI meeting notes.
- Data it handles: The text or speech a feature needs to answer, plus the workspace details it answers from.
- Where: United States
Real-time voice
- What it does: Carries the live audio of voice calls in the browser or by phone.
- Data it handles: Live call audio and the caller’s phone number. Audio is not recorded.
- Where: Global network, routed to the closest region
Video meetings
- What it does: Runs the built-in video meetings that bookings can use, in the browser.
- Data it handles: Live audio and video, and the name each person joins with. Meetings are not recorded.
- Where: Global network, routed to the closest region
Subscription billing
- What it does: Takes payment for magtyne cadence plans and sends invoices.
- Data it handles: Name, email, billing address and card details. We never see or store the full card number.
- Where: United States
Booking payments
- What it does: Takes payment for a booking through the payment provider the workspace connects.
- Data it handles: Name, email, the amount and card details. We never see or store the full card number.
- Where: United States
Services you choose to connect
When you connect your own calendar, video meeting, payment or CRM account, data moves between us and that service because you asked for it. Built-in magtyne cadence meetings do not need one: they run on the video meeting provider listed above. That service follows its own privacy policy, and you can disconnect it at any time from Integrations.