Terms of Service

These Terms of Service (“Terms”) govern your access to and use of magtyne cadence (the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Your account

You must provide accurate information and are responsible for activity under your account and for keeping your password secure. You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account.

Acceptable use

• Do not use the Service for unlawful, harmful, or abusive purposes.
• Do not attempt to disrupt, reverse engineer, or gain unauthorized access to the Service.
• Do not send spam or unsolicited messages through the Service.
• You are responsible for the content you create and the bookings you take.

Your content

You retain ownership of the content and data you put into the Service. You grant us a limited license to host and process it solely to operate the Service for you.

Your clients' data

When you use the Service to take bookings, messages or calls from your own clients, you decide what you collect and we process it only on your instructions, to run the Service for you. You are responsible for telling your clients how you use their information, and for getting any consent the law requires before we send them text or WhatsApp messages or they speak with your AI receptionist. We use the service providers on our list of service providers to do this. A data processing agreement is available on request at support@magtyne.com.

Plans and billing

Some features are on the free plan and others need a paid plan. Prices and what each plan includes are shown before you buy, on the pricing page and in your admin centre.

Free trial. A new workspace starts with a free trial of 14 days. No card is needed to start it. When the trial ends, the workspace moves to the free plan. Nothing you set up is deleted, but paid features stop until you choose a paid plan. If you choose a paid plan during the trial, the days still left stay free and billing starts when they run out. Each workspace gets one trial.

Auto-renewal. Paid plans are subscriptions. They are billed in advance, monthly or yearly depending on the option you pick, and renew automatically at the end of each period on the same terms until you cancel. Your card is charged when each period starts.

Seats and add-ons. Some plans include a set number of team members. Adding people beyond that number, extra sending domains, and AI voice minutes beyond what a plan includes are charged at the rates shown in your admin centre and added to your next invoice.

Cancelling. You can cancel or downgrade at any time from the Plans section of your admin centre, or through the billing portal. Your paid features stay until the end of the period you have already paid for, and the workspace then returns to the free plan. You will not be charged again after that.

Refunds. Payments are not refunded for a part of a period you have already started, except where the law requires it. If we have charged you in error, or the Service was unavailable for a long time through our fault, write to us and we will put it right.

Price changes. We may change prices. We will give you at least 30 days notice by email before a change applies to a plan you already pay for. If you do not agree, you can cancel before the new price takes effect.

Third-party services

The Service may integrate with third-party tools (for example, video conferencing or calendar providers). Your use of those tools is governed by their own terms, and we are not responsible for them.

Disclaimer & limitation of liability

The Service is provided “as is” without warranties of any kind, to the fullest extent permitted by law. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, and our total liability is limited to the amount you paid us in the 12 months before the claim.

Termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or to protect the Service. You can request deletion of your account and data.

Changes

We may update these Terms and will revise the “Last updated” date above when we do.

Contact

Questions: support@magtyne.com.